AST Leads Digital Transformation for Transit Organizations
For more than two decades, AST has helped both public and private transit organizations solve critical business challenges and achieve operational excellence leveraging a world-class portfolio of business applications. We continue to build on that legacy by helping our transit clients leverage the latest transformational digital technologies.
- Reduce the number of incoming calls and streamline agent interactions
- Build customer loyalty and enhance your reputation
- Gain insights with advanced “listening” technology and preconfigured analytics
- Retain existing customers, attract new customers, and increase revenue
- Streamline reporting and improve forecasting/budgeting
This has been one of the smoothest implementations that I have experienced within WMATA. My communication internally for the next year is: Don’t think of this as the ’complaint management system.’ Think of this as the ‘customer system of record,’ for anything that you want to be able to track in association with the customer.” – Washington Metropolitan Area Transit Authority (WMATA)