Keysight Technologies had been utilizing disparate systems to manage its sales and quote-to cash processes, which resulted in replication of information across systems. Though its Customer Portal included a Self-Service Quoting feature, the data required to support the process was extremely difficult to maintain. Non-intuitive tools were difficult and time-consuming to use.
Keysight sought a best-of-breed solution to replace its legacy systems, which suffered from:
- Difficulty locating cohesive customer, product and pricing data
- Significant delays and inaccuracies when creating customer proposals
- Tools that were difficult and time-consuming to use
- Lack of integration between systems
AST has been a great partner in our journey to transform our Global Field Sales experience. I am extremely pleased with the team’s knowledge of sales processes and technical expertise in Oracle CPQ, and their delivery flexibility.”
COE Manager, Keysight Technologies
Solutions & Benefits
AST provided Keysight with a unique combination of experience to completely transform its sales processes. Keysight can now quickly configure products and provide budgetary quotes, even for complex models.
The implementation included the following features:
- Quote-to-Order and Order Update interfaces provide order visibility for field sales reps.
- Complex multi-level pricing and non-pricing approvals are automated, significantly improving quoting speed for customers.
- A single-click quote-to-order process reduces order creation time and enables real-time updates on customer orders.
- Multi-lingual proposal generation enables field sales around the world.
- Salesforce Service Cloud
- Oracle CPQ
- Oracle EBS
- MicroStrategy Reporting
- Jitterbit Cloud Integration
- Keysight.com (Customer Portal)
Why AST ?
AST’s deep domain knowledge in CRM, CPQ, and Manufacturing enabled complete transformation
of the sales processes at Keysight with a unified and integrated system in more than 30 countries,
leading to improved customer satisfaction and loyalty.