AST Corporation

Situation

TELUS Health, a division of TELUS Corporation, faced limitations in its Customer Provider Registry (CPR) system, which was used to maintain customer data. As a company that harnesses information in the health industry, data quality and accuracy is paramount to its success. Its legacy system was incapable of supporting the increasing volume of data.

Additional challenges faced with the organization’s CPR system included:

  • Lack of data matching;
  • Lack of address cleansing;
  • Usability issues and inflexibility;
  • Compromised data integrity;

TELUS sought a solution that would better manage its data integrity, improve operational efficiency, and provide the ability to leverage data for future projects in order to increase revenue.

We would like to thank each one of you for the great work and dedication you have shown throughout this project. [There was] excellent project management provided and [the team] continually demonstrated attention to detail.”

Kathy Hardy
Director of Solution Development and Delivery, TELUS Health

Solutions & Benefits

AST’s deep understanding of the unique business challenges faced in a healthcare organization allowed us to deliver a customized Master Data Management (MDM) solution to support TELUS’ business objectives.  The new registry, called TELUS Health Provider Registry (TPR), provides significant benefits to the organization and its constituents, and is capable of scaling with organizational growth. TELUS has realized the following benefits:

  • High-quality reference data set
  • Streamlined business processes
  • Improved reporting capabilities
  • Less dependence on back-office support teams
  • Appropriate data accessibility to business partners and the entire operational ecosystem

TELUS Health now benefits from increased efficiency and the ability to leverage and share clean data with health providers, resulting in better patient care and outcomes.

Industry: Insurance

Solution Components:

  • Siebel Universal Customer Master (UCM)
  • Oracle Enterprise Data Quality (EDQ)

Why AST ?

AST’s deep understanding of the unique business challenges faced in a healthcare organization
helped empower TELUS health provider teams to deliver information more efficiently and
cost-effectively, resulting in improved delivery of patient care.