Home › Archive for Service Cloud

Category: Service Cloud

Posted on by AST Marketing Posted in CRM, Knowledge Base, Oracle, Press Release, Service Cloud, State and Local Government — No Comments ↓

With AST as its implementation partner, The City of San Jose, CA has successfully launched My San Jose, an Oracle cloud-based 311 solution allowing residents to report non-emergency service requests via a modern mobile application. AST’s decades of experience implementing Oracle solutions in …

Press Release: AST Successfully Implements Modern Mobile Application for Citizen Requests at City of San Jose Read More »

Tagged with: , , , , , , , ,

Posted on by AST LLC Posted in Cloud Solutions, CPQ, CX, Knowledge Base, Marketing Cloud, Oracle, Sales Cloud, Service Cloud — No Comments ↓

Niken Patel, AST’s Executive Vice President and Commercial Business Head, was interviewed by Oracle during Modern CX World 2017. In the interview, Patel discusses how AST brings value through the intersection of our nine verticals and our focus on multi-pillar …

AST: A Leader in Oracle CX Cloud (Video) Read More »

Tagged with: , , , , , ,

Posted on by AST LLC Posted in Cloud Solutions, CRM, Customer Experience, Customer Relationship Management, Customer Satisfaction, Oracle Social Cloud, Press Release, Service Cloud — No Comments ↓

The Washington Metropolitan Area Transit Authority (WMATA), as part of its strategic planning initiative to improve the transit rider experience, has engaged AST to replace its legacy Customer Relationship Management (CRM) application with a new, state-of-the-art Cloud customer service solution.  …

Washington Metropolitan Transit Authority (WMATA) Improves Customer Service Capabilities through Cloud Services Read More »