Tag: CRM

Press Release: AST Successfully Implements Modern Mobile Application for Citizen Requests at City of San Jose

Posted on August 4, 2017 by AST Marketing Posted in CRM, Knowledge Base, Oracle, Press Release, Service Cloud, State and Local Government — No Comments ↓

With AST as its implementation partner, The City of San Jose, CA has successfully launched My San Jose, an Oracle cloud-based 311 solution allowing residents to report non-emergency service requests via a modern mobile application. AST’s decades of experience implementing Oracle solutions in …

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Tagged with: 311, Application, Apps, Citizen, CRM, CX, Mobile, News, press release

AST Helps WMATA Improve Customer Experience with Oracle Service Cloud

Posted on July 29, 2016 by AST LLC Posted in Customer — No Comments ↓

The Washington Metropolitan Area Transit Authority (WMATA), which serves Washington DC, Virginia, and Maryland, and is the second largest transit agency in the US, recently underwent an exciting and transformational project to improve its customer experience. AST had the pleasure …

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