Category: Customer Experience

NetSuite SuiteSuccess delivers an agile and staged pathway for our customers to succeed by engaging with them continuously throughout their lifecycle and keeping them on an upward growth trajectory. Here is how it works: Build: A complete suite to support …

Netsuite suite success engineering lifelong customer success Read More »

Source: NetSuite Retailers today confront challenges that are unprecedented in other industries. In fact, there’s a case to be made that retailers have experienced more change in the past few years than in the previous 100 years combined. As a …

THE RETAILER’S BLUEPRINT FOR SUCCESS: Enabling Great Customer Experiences Read More »

AST and Serene, as well as fellow sales leaders from around the globe, are gathered this week at Oracle’s Modern Sales Experience conference in Las Vegas.  The conference, which runs from April 26 through Thursday, April 28, offers hands-on workshops, …

Join AST and Serene at Premier CX Cloud Conference This Week Read More »

The Washington Metropolitan Area Transit Authority (WMATA), as part of its strategic planning initiative to improve the transit rider experience, has engaged AST to replace its legacy Customer Relationship Management (CRM) application with a new, state-of-the-art Cloud customer service solution.  …

Washington Metropolitan Transit Authority (WMATA) Improves Customer Service Capabilities through Cloud Services Read More »

Don’t forget to join AST and Oracle tomorrow, October 15, at 1:00 PM CDT for a free webinar discussing an innovative, cloud-based solution that can improve and enhance your customers’ experiences. Utility companies often face numerous challenges that can derail …

Don’t Forget! Free Webinar Tomorrow: Cloud-Based Approach to Enhancing the Utility Customer Experience Read More »