Right Sizing Your Cloud Support

After moving to the cloud, one of the things your company will have to determine is how much support you’re going to need from an Application Managed Services Provider (AMSP). Too much support could result in your company spending money it doesn’t need to be spending. Too little support could doom your company to not getting the best out of your cloud investment.   

So, what do you do?

The first thing to consider is how much infrastructure management your application cloud service provides. You may only need to concern yourself with connectivity and security, so the level of IT support you’re going to need may not be that much. 

In fact, at this level of cloud infrastructure service, your team may be able to do more on its own rather than needing much IT involvement. In a case like this, the only real technical support you would need would be for integrations and any potential urgent situations that may arise. 

Furthermore, maybe your greatest need is to simply have someone to turn to if/when the functional or technical support you receive from your vendor falls short. Or, in some cases, it might be testing or additional training when vendor updates are rolled out.

Outside of the “typical” incidents and service needs you may run into, an AMSP provider could help you out with issues like:

• Staff Augmentation 
• Cloud Services Management  
• Environment Management
• Post-Deployment Optimization 
• Cloud Service Monitoring 
• Cloud Lifecycle Analysis and Management
• Third-party Integrations Management and Enhancements
• Application Roadmap Development

If your internal team does not have in-house expertise with your cloud application, the technical and functional support you need might be extensive. On the other hand, if your team has strong technical and analytical expertise, you may only need minimal support.

This post was originally published by CTR. CTR was acquired by AST in January 2023.