Completely Remote Assessment Appeals and Exemptions

Property owners who wish to reduce their tax burden with a property tax assessment appeal or exemption are often faced with time-intensive and complex processes that rely heavily on paper and antiquated county systems. Manual processes at the city or county office also increase the time it takes to process these appeals and exemptions and resolve each case.

With cloud solutions on the rise and a society accustomed to instant access, citizens now seek efficient ways of handling personal business from the comfort of their own homes.

Purpose-built for municipal governments, AST’s Assessment Appeals and Exemptions solution provides a template for counties and cities to allow their citizens (residential and commercial property owners) to apply for tax assessment appeals and exemptions completely online. AST’s solution eliminates inefficient, manual paper processes; transferring them to an efficient online system, allowing property owners to submit an application for an appeal or exemption and manage the entire process without leaving their homes or waiting in line.

AST’s Appeals and Exemptions solution provides automation to empower a broad range of government customers. Choose from varying models to meet your agency’s specific needs.

  • An end-to-end model for complete automation of the assessment appeals and exemption process
  • Process-specific improvements

Let AST implement modern best-practices for your assessment appeals and exemptions, saving your citizens time and providing them increased visibility, while reducing county costs and processing time.

  • Supports automated online and semi-automated paper business processes
  • Accessible 24/7 self-service applications, amendments, postponements, and withdrawals
  • Automated workflows to help ease processing by city or county staff
  • Centralized appeals data
  • Repeatable framework for cities and counties across the U.S.
  • Seamless back-end processes
  • Integration with electronic signatures (DocuSign)
  • Automatic case creation
  • Robust analytics and reports for city and county staff


Our solution is comprised of the following technology stack:

  • Salesforce Service Cloud
  • Salesforce Community Cloud
  • Salesforce Maps
  • Electronic Signatures – DocuSign (or other compatible e-signature application)
  • API Integration – Property Information (or other required data sources)

Key Benefits of This Solution



Manage the entire process remotely – from application to resolution.



Eliminate manual and paper-based process components.



Process appeals faster and with greater accuracy.

AST’s Assessment Appeals solution provides municipal governments the missing pieces to the appeals management puzzle – automation, efficiency, and centralized, accurate data. The solution is a game-changer as it allows counties and cities to easily scale and support the flood of appeals during times of economic hardships experienced by citizens.”

Sachin Ganorkar Vice President, CX, AST LLC

Some of Our Clients