Situation

A global manufacturing firm had been utilizing disparate systems to manage its sales and quote-to cash processes, which resulted in replication of information across systems. Though its Customer Portal included a Self-Service Quoting feature, the data required to support the process was extremely difficult to maintain. Non-intuitive tools were difficult and time-consuming to use.
The company sought a best-of-breed solution to replace its legacy systems, which suffered from:

  • Difficulty locating cohesive customer, product and pricing data
  • Significant delays and inaccuracies when creating customer proposals
  • Tools that were difficult and time-consuming to use
  • Lack of integration between systems

AST has been a great partner in our journey to transform our Global Field Sales experience. I am extremely pleased with the team’s knowledge of sales processes and technical expertise in Oracle CPQ, and their delivery flexibility.”

COE Manager, Global Manufacturing Firm

AST has been a great partner in our journey to transform our Global Field Sales experience. I am extremely pleased with the team’s knowledge of sales processes and technical expertise in Oracle CPQ, and their delivery flexibility.”

COE Manager, Global Manufacturing Firm

Solutions & Benefits

AST provided a unique combination of experience to completely transform its sales processes. The organization can now quickly configure products and provide budgetary quotes, even for complex models.
The implementation included the following features:

  • Quote-to-Order and Order Update interfaces provide order visibility for field sales reps.
  • Complex multi-level pricing and non-pricing approvals are automated, significantly improving quoting speed for customers.
  • A single-click quote-to-order process reduces order creation time and enables real-time updates on customer orders.
  • Multi-lingual proposal generation enables field sales around the world.
Industry: Manufacturing

Solution Components:

  • Salesforce Service Cloud
  • Oracle CPQ
  • Oracle EBS
  • MicroStrategy Reporting
  • Jitterbit Cloud Integration
  • Proprietary Customer Portal
why ast poster why ast poster

Why AST?

AST’s deep domain knowledge in CRM, CPQ, and Manufacturing enabled complete transformation of the sales processes with a unified and integrated system in more than 30 countries, leading to improved customer satisfaction and loyalty.