Situation

The City of Jacksonville, Florida was facing significant business challenges due to its aging enterprise systems. Financial, HR, and administrative processes were disjointed, and employees expressed concern over many manual, time-intensive methods. Given the size of the city and the large number of employees and citizens, it faced issues with adaptability amid a rapidly changing business environment.
The City sought to replace its separate financial, procurement, HR, payroll, and budget development systems with an integrated and proven Public Sector ERP cloud solution to satisfy its critical business requirements. The primary goals of this engagement included the following.

  • Streamline core administrative and financial practices through in-depth business process reengineering ;
  • Improve the City’s ability to quickly adapt to changes in business requirements;
  • Provide a user-friendly system and give primary functional departments the ability to incorporate business changes;

AST was selected by the City of Jacksonville in large part because of our cohesive team. The AST resources assigned to this project have worked together on many successful Oracle cloud projects. AST is thrilled to be a partner with the City for this important project.

David Dawson VP, Business Development—Southern Region, AST LLC

AST was selected by the City of Jacksonville in large part because of our cohesive team. The AST resources assigned to this project have worked together on many successful Oracle cloud projects. AST is thrilled to be a partner with the City for this important project.

David Dawson VP, Business Development—Southern Region, AST LLC

Solutions & Benefits

Although it originally sought an on-premise solution, Citizens ultimately determined that a move to cloud technology offered the greatest benefit to its employees and customers. Oracle Cloud ERP, HCM, and EPM applications were chosen as the preferred tools. AST and Citizens have worked together to bring a portion of the solution live. Some of the benefits they have begun to realize include:

  • Streamlined and optimized business process flows.
  • Improved timeliness and access to reporting data and financial close.
  • Enabled real-time visibility into budget usage.
  • A cloud approach that has reduced infrastructure investment.
Industry: State & Local Government

Solution Components:

  • Oracle ERP Cloud
    • Financials
    • Procurement
    • Advanced Procurement
  • Oracle HCM Cloud
  • Oracle Planning and Budgeting Cloud Service
  • Oracle SOA Suite
  • Oracle Data Warehouse
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Why AST?


AST is bringing a proven team to the City of Jacksonville in support of its largest digital transformation project, including a modern enterprise cloud solution that will result in substantial savings.