Steve McKinney, Practice Director, Service Management, AST LLC
Posted in CX Cloud, Knowledge Base, Oracle, Retail
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Retail’s death greatly exaggerated The last few years have seen a bevy of high-profile retailers either go bankrupt or close stores across the country, raising concern that brick-and-mortar retailers are doomed. Just this year (January through August 10), roughly 4,379 …
Your High CSAT May Not Equal Customer Loyalty Read More »
Dharmasagar Sirsi, Sr. Principal Consultant
Posted in CX Cloud, Knowledge Base, Sales Cloud, Service Cloud
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Black Friday, Cyber Monday by the numbers Traditionally two of the biggest shopping days of the year, Black Friday and Cyber Monday, November 24th and 26th, did not disappoint in 2017. Shoppers opened their wallets, setting records in online purchases …
Customers Demand Omni-channel Excellence Read More »
