Rick McGaughy
Posted in Human Capital Management, Knowledge Base, Oracle, State and Local Government
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Is the ‘Silver Tsunami’ real, and how will it impact government agencies? Quick answers to these questions are ‘yes,’ and ‘hugely’. Terse and alarming answers, to be sure. Lest there are those who feel dire warnings surrounding massive pending retirements …
Surviving the Silver Tsunami in Government Read More »
Gouri Borkar, Practice Director
Posted in CX Cloud, Knowledge Base, Sales Cloud, Service Cloud
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We the people (demand better service) The era of digital transformation currently underway underscores the essential and indisputable role disruptive technology now plays in business success. While digital excellence equates to the masterful utilization of cloud, mobile, social and big …
Citizen Experience in the Public Sector Read More »
