Cloud CX for customer centricity Expectations have never been higher, and consumers have never been less tolerant of a subpar experience. Digital leaders (Google, Apple, Amazon, Netflix, Uber, Airbnb, etc.) have conditioned customers to expect a fulfilling, personalized and streamlined …
Two Keys for CX Success Read More »
Steve McKinney, Practice Director, Service Management, AST LLC
Posted in CX Cloud, Knowledge Base, Oracle, Retail
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Retail’s death greatly exaggerated The last few years have seen a bevy of high-profile retailers either go bankrupt or close stores across the country, raising concern that brick-and-mortar retailers are doomed. Just this year (January through August 10), roughly 4,379 …
Your High CSAT May Not Equal Customer Loyalty Read More »
Rajarshi Purwar, Group Vice President, CX
Posted in CPQ, CX Cloud, Knowledge Base, Marketing Cloud, Oracle, Sales Cloud, Service Cloud
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B2B companies lag behind B2C companies when it comes to ecommerce, even though experts agree that the B2B ecommerce market dwarfs that of B2C in terms of potential revenue. Salient differences between the B2B and B2C worlds are largely responsible …
B2B Catching the Ecommerce Craze Read More »
Gouri Borkar, Practice Director
Posted in CX Cloud, Knowledge Base, Sales Cloud, Service Cloud
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We the people (demand better service) The era of digital transformation currently underway underscores the essential and indisputable role disruptive technology now plays in business success. While digital excellence equates to the masterful utilization of cloud, mobile, social and big …
Citizen Experience in the Public Sector Read More »
Dharmasagar Sirsi, Sr. Principal Consultant
Posted in CX Cloud, Knowledge Base, Sales Cloud, Service Cloud
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Black Friday, Cyber Monday by the numbers Traditionally two of the biggest shopping days of the year, Black Friday and Cyber Monday, November 24th and 26th, did not disappoint in 2017. Shoppers opened their wallets, setting records in online purchases …
Customers Demand Omni-channel Excellence Read More »
Paresh Kapadia, AST Executive Vice President, Solutions and Presales
Posted in CX Cloud, Knowledge Base, Sales Cloud
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Work smarter, not harder, with SFA Today’s digitally savvy consumer is well-connected, well-informed and extremely empowered. At ease navigating multiple sales channels and confident in conducting real-time research on competitive offerings, consumers demand convenience and have no tolerance for individuals …
Making it Rain with Oracle Sales Cloud Read More »
