Month: February 2020

Cloud CX for customer centricity Expectations have never been higher, and consumers have never been less tolerant of a subpar experience. Digital leaders (Google, Apple, Amazon, Netflix, Uber, Airbnb, etc.) have conditioned customers to expect a fulfilling, personalized and streamlined …

Two Keys for CX Success Read More »

DevOps for customer-centricity Transformation has put the customer front and center, and only truly innovative, purposeful and memorable experiences will ensure that continues. Businesses today must respond to changing customer needs at a faster pace than ever before. And quality …

Three Cheers for DevOps! Read More »

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