A crucial part of any project is assisting users in learning how to use the improved or new features and functionality of a system, in order to optimize the users' performance and thereby their organization. From the commencement of a project to well after its completion, AST offers support services for all of our project services and products rendered.
Our support services are an integral part of the end-to-end services we provide for our clients. It is one of our common practices to provide on-site, post-production support for a specified period after a project's "go live" to assist you with a smooth transition to a new system. This support service is defined during pre-production meetings and incorporated into a project plan, so that the manner in which post-production support is delivered allows no disruption to a your staff and business processes. This support provides a "safety net" by keeping key AST consultants on site and available when they are needed most.
When you know that you are supported after a complex project is completed, it is simply a great feeling. All concerned parties involved in the project have more peace of mind that the new system will function as promised, and will provide the needed benefits. AST will help you fully benefit from the services and products we provide, and our support services will help you get the most out of your business-critical projects.
Our support services are an integral part of the end-to-end services we provide for our clients. It is one of our common practices to provide on-site, post-production support for a specified period after a project's "go live" to assist you with a smooth transition to a new system. This support service is defined during pre-production meetings and incorporated into a project plan, so that the manner in which post-production support is delivered allows no disruption to a your staff and business processes. This support provides a "safety net" by keeping key AST consultants on site and available when they are needed most.
When you know that you are supported after a complex project is completed, it is simply a great feeling. All concerned parties involved in the project have more peace of mind that the new system will function as promised, and will provide the needed benefits. AST will help you fully benefit from the services and products we provide, and our support services will help you get the most out of your business-critical projects.
Support
Customer Support System
In addition to our project-specific support services, AST provides a Customer Support System (CSS), an interactive web-based system used to track and manage issues on-line. Developed and managed by AST, the CSS can be utilized at your discretion.
The CSS is a state-of-the-art, web-based tool run in an ASP model. With CSS, any project/AST team member working on a project can register and track issues using a standard web browser, with the CSS providing a written record of any contact, and a log of all issues and resolutions. Issues are assigned a priority (severity status) based on the criticality, then assigned to the appropriate analyst associated with the project.
The CSS is a state-of-the-art, web-based tool run in an ASP model. With CSS, any project/AST team member working on a project can register and track issues using a standard web browser, with the CSS providing a written record of any contact, and a log of all issues and resolutions. Issues are assigned a priority (severity status) based on the criticality, then assigned to the appropriate analyst associated with the project.
