AST - Managed Services

Managed Services

Enterprise Applications Support Method (EASM) is a proven methodology to deliver quality and consistent support for complex Oracle installations. Its well-defined tasks, tools and templates provide the structure to maintain and measure system performance.

Key benefits and features of EASM are:

	■	Establishes and delivers system availability levels specific to your organization.
	■	Quality assurance tools and templates to handle critical managed services tasks like status reporting, response time analysis, and issue closure procedures.
	■	Integrates with AST's web-based help desk software - Customer Support System (CSS) to track issues and their resolutions.
	■	Leverages the CSS issues repository to improve resolution time and continually improve the knowledge base for future use.

Managing Oracle EBS and technology environment with frequent organizational changes, system upgrades, third-party software and service provider interactions can be challenging, to say the least. AST's managing services team, following the proven EASM methodology, can make a difference by delivering consistent and expected service levels to your business users.

EASM Phases and Deliverables

Specialized. Recognized. Preferred